There is a concept of "desire paths" in urban planning: the trails people ake across lawns to cut corners. In some places, authorities fight them with fences; in others, planners design around them from the very beginning.
How does this relate to what I usually share here? Ideally, organizational processes should be formed similarly to these paths: by management observing how people interact with the space around them and with each other, and only then writing policies, choosing tools, and setting rythms based on those patterns.
Sometimes, major shifts happen. For desire paths on lawns, that may be a new bus stop or a shopping mall changing foot traffic. For workflows, it can be scaling up, launching new projects, or emerging new ways of working (such as AI). When that happens, you either have to be an urban/management genius to predict exactly how patterns will shift, or you can allow a bit of room for controlled chaos, observe how people actually behave, and adapt the environment accordingly.
If you feel like your team's paths aren't working as good as they could have, drop me a DM.
What processes do you desire?
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